Privacy Policy

HajjaTel Privacy Policy

1. Introduction:

• “HajjaTel (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “users”). This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our eSIM services and website (the “Service”).”

2. Information We Collect:

• Personal Information:
  • “When you purchase an eSIM Plan, we collect information such as your name, email address, payment information, and device information (e.g., IMEI, eSIM identification data).”
  • “If you contact our customer support, we may collect information related to your inquiry.”
• Usage Data:
  • “We collect information about your usage of the Service, including data usage, location data (if you enable it), and website activity.”
  • “We may also collect technical data, such as IP addresses, browser type, and operating system.”
• Cookies and Tracking Technologies:
  • “We use cookies and similar technologies to enhance your browsing experience and collect information about website usage. You can manage your cookie preferences through your browser settings.”  

3. How We Use Your Information:

• Service Provision:
  • “We use your personal information to provide the eSIM Service, process payments, and activate your eSIM Plan.”
  • “To provide customer support.”
• Service Improvement:
  • “We use usage data to analyze and improve the Service, including website functionality and network performance.”
• Communication:
  • “We may use your email address to send you service-related notifications, updates, and promotional offers (you can opt-out of promotional emails).”
• Legal Compliance:
  • “We may use your information to comply with legal obligations and respond to legal requests.”

4. Information Sharing:

• Service Providers:
  • “We may share your information with third-party service providers who assist us in providing the Service, such as payment processors and network providers. These providers are obligated to protect your information.”  
• Legal Requirements:
  • “We may disclose your information if required by law or in response to a legal request.”  
• Business Transfers:
  • “In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.”  

5. Data Security:

• “We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.”  

6. Data Retention:

• “We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. After that, we will securely delete or anonymize your information.”  

7. Your Rights:

• Access and Correction:
  • “You have the right to access and correct your personal information. You can do this by contacting us.”  
• Data Deletion:
  • “You may request the deletion of your personal information, subject to legal requirements.”
• Opt-Out:
  • “You can opt-out of receiving promotional emails by following the instructions in the email.”  
• Cookies:
  • “You can manage cookie preferences through your browser settings.”  

8. Children’s Privacy:

• “Our Service is not intended for children under the age of 15. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.”  

9. International Data Transfers:

• “Your information may be transferred to and processed in countries outside of your residence. We will take appropriate measures to ensure your information is protected.”  

10. Changes to This Privacy Policy:

• “We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. Changes are effective immediately upon posting.”  

11. Contact Us:

• “If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected].”

Important Considerations:

• GDPR, CCPA, and Other Regulations:
  • Ensure your policy complies with relevant data protection regulations, such as the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents.  
• Clear and Concise Language:
  • Use plain language that is easy for users to understand.
• Regular Updates:
  • Review and update your privacy policy regularly to reflect changes in your business or legal requirements.
• Cookie Consent:
  • Implement a cookie consent banner to comply with cookie regulations.
• Third-Party Services:
  • Our Third-Party Service providers ensure that they comply with data protection regulations.