FAQ - Global eSIM Marketplace

Frequently Asked Questions

General Questions

What is an eSIM?

An eSIM, or embedded SIM, is a digital SIM card that can be provisioned remotely to your compatible device.

How does an eSIM work?

Once you purchase and activate an eSIM, it will be digitally installed on your device, allowing you to connect to cellular networks without a physical SIM card.

Is an eSIM compatible with my device?

Most modern smartphones and tablets support eSIM technology. Please check your device’s specifications or contact your device manufacturer to confirm compatibility. You can also check https://hajjatel.com/help/

Purchasing and Activation

How do I purchase an eSIM?

You can purchase an eSIM directly from our website. Simply select the plan that best suits your needs and follow the checkout process.

How do I activate my eSIM?

After purchasing, you will receive a QR code or a downloadable eSIM profile. Scan the QR code or download the profile to your device to activate your eSIM.

Usage and Roaming

Can I use my eSIM in multiple countries?

Yes, our eSIMs work in over 190 countries and regions worldwide. Please make sure the plan you select has coverage in the country you are planning to visit.

How do I manage my data usage?

You can monitor your data usage through our user portal or your device’s settings.

What happens if I exceed my data limit?

Once you reach your data limit, you will be charged additional rates for any extra data used, only if you want to top off your plan.